Help & Support

From the home screen, tap "New SSH Connection" in the SSH / Network section. Enter the hostname or IP address, port (default 22), username, and password. Tap "Add" to save, then tap the profile to connect.

Make sure your Airconsole/Get-Console device is powered on and nearby. Konsol will automatically discover it via WiFi or Bluetooth. It will appear in the "Discovered Devices" section. Tap it and select a connection profile.

In the "Airconsole Devices" section, tap "Add Device by IP". Enter the IP address and port (default 3696). Tap "Detect Device" to verify it's reachable. Set the number of serial ports and tap "Add Device".

Cloud Sync keeps your profiles, macros, and saved credentials in sync across iOS, Mac, and Android — over the air, end-to-end encrypted with a password you choose. To enable it, go to Settings → Sync, generate a sync password (or type one you already use on another device), then tap Enable Cloud Sync. The same password on a second device will pull your data automatically.

No. Your data is encrypted on your device with AES-256 before it ever leaves the app. The encryption key is derived from your sync password using PBKDF2. We do not store, transmit, or have access to your sync password, so we have no way to decrypt your backup. Our cloud storage holds only opaque ciphertext.

This also means: if a court order, hack, or rogue employee got access to our storage, all they would get is encrypted bytes.

Your encrypted backup becomes permanently unrecoverable — by design. There is no password reset, no recovery email, no backdoor. We cannot help you decrypt it because we never had the key. Your local data on each device is unaffected; you can disable Cloud Sync, generate a new password, and re-upload from any device that still has the data.

Go to Settings → Sync → Disable & Delete Cloud Copy. The encrypted backup is removed from our cloud immediately. Your local data on the device is unaffected. After deleting, you can re-enable Cloud Sync at any time with the same or a new password.

Uploaded (encrypted): connection profiles, saved SSH and Telnet credentials, SSH private keys, macros, quick buttons and templates, manual device entries, network notes, MAC and IP reference data, code snippets, theme/font preferences.

Never uploaded: session terminal output, command history, screen recordings, log files, configuration backups pulled via Config Manager, or any data you transmit over an active SSH/Telnet/Serial/SFTP connection.

They're independent. iCloud Sync uses Apple's iCloud Key-Value Store and iCloud Keychain to sync between your Apple devices only — operated entirely by Apple. Cloud Sync is Konsol's own end-to-end encrypted sync that works across iOS, Mac, AND Android. You can use either, both, or neither. They don't conflict.

Cloud Sync is debounced — small bursts of edits batch up before uploading to avoid hammering the network. If a sync seems stuck, open Settings → Sync and tap Sync Now to force a manual round-trip. If devices have drifted out of alignment, use Match Cloud (replaces local with cloud) or Replace Cloud With This Device (overwrites cloud with local) — both are destructive, so use them only when you know which copy is the right one.

Cloud Sync requires a password strong enough to make brute-force attacks against your encrypted blob impractical. The in-app password generator produces a 20-character random password that meets the strength requirement. Generate one in Settings → Sync → Generate Strong Sync Password, then update the password on your other devices to match.

Edit an SSH profile and change "Authentication" to "SSH Key". You can either:

• Generate a new key: Tap "Generate New Key", choose a key type (RSA-2048 or ED25519), enter a comment/username. The public key will be shown — copy it and add it to your server's ~/.ssh/authorized_keys file.
• Import a key: Tap "Import from File" and select your private key file (.pem, .key, or OpenSSH format).

Common reasons:

• Wrong file: You may have imported the public key (.pub) instead of the private key. The private key file is larger (~1700 bytes for RSA-2048).
• Key not on server: The matching public key must be in ~/.ssh/authorized_keys on the server.
• Permissions: On the server, ensure ~/.ssh is 700 and authorized_keys is 600.

Tap the grid icon (▦) in the top-right of the home screen to open Network Tools. You'll find Ping, Port Scanner, DNS Lookup, IP Calculator, Speed Test, Traceroute, SNMP Monitor, Syslog Receiver, and more.

Open Network Tools, select "Speed Test". Tap the settings icon to configure test duration (5-60 seconds) and download size. Tap "Start" to begin. The test downloads from Cloudflare's network and shows live graphs of throughput and latency.

Mac: drag any combination of files and folders onto the SFTP browser. Folders are walked recursively and the local tree structure is preserved on the remote. You can also use the Upload button (toolbar) to pick multiple files and folders from a Finder dialog.

iOS / iPadOS: tap the Upload button (the up-arrow icon). The Files-app picker now lets you select multiple items at once, and folders are uploaded recursively.

Right-click (Mac) or long-press (iOS) any file or folder, then choose Rename. The current name pre-populates so you only need to change the bits you want different. Works on both files and directories.

No. SFTP sessions now show a Reconnect button in the toolbar (Mac) and a stale-session banner with reconnect when the server stops responding. Konsol also keeps an idle keepalive running, so most idle disconnects don't happen in the first place.

Browse to a folder, tap the star icon in the breadcrumb bar, and give it an optional friendly name. Favorites are per-server and per-profile. Tap the favorites menu (the star button in the toolbar) to jump to any saved path in one tap.

Konsol supports the Redpark USB-C Console Cable (C4-RJ45V). Plug the USB-C end into your iPhone or iPad and the RJ45 end into your device's console port. The cable appears automatically in the "USB Console" section on the home screen. Tap it to connect. This is a Pro feature.

No. iOS only supports MFi-certified serial cables. Generic USB-to-serial adapters (FTDI, Prolific, CH340, CP210x) are not recognized by iOS. On iPhone and iPad, the Redpark USB-C Console Cable is the only compatible option for wired serial.

Yes. Android supports generic USB-to-serial adapters via USB OTG. Konsol on Android works with FTDI, Prolific, CH340, and CP210x chipsets — the most common adapters used for Cisco-style RJ45 console cables. Plug the adapter in, grant USB permission when prompted, and the device appears in the "USB Console" section.

macOS works with any standard USB-to-serial adapter (FTDI, Prolific, CH340, CP210x) — no special cable required. Plug it into your Mac, grant permission if prompted, and the port appears in Konsol's "Serial Ports" section. Multiple adapters can be plugged in at once and used simultaneously.

Redpark cables are available at redpark.com. The USB-C Console Cable (C4-RJ45V) is approximately $69 USD.

Templates are pre-built sets of quick-access buttons for specific vendors. Konsol includes built-in templates for Cisco IOS, Cisco NX-OS, Juniper JunOS, Arista EOS, MikroTik RouterOS, Palo Alto PAN-OS, Fortinet FortiOS, and Linux/Unix.

Edit a connection profile, scroll to the "Quick Buttons" section, enable "Custom buttons for this profile", then tap "Load Template". Select a template to replace the current buttons. You can still add, remove, or reorder individual buttons after applying a template.

Yes. Customize the buttons for a profile, then tap "Save as Template". Give it a name and it will be saved for reuse across all your profiles. Custom templates sync via iCloud.

While connected to a device via SSH, tap the "Tools" button, then "Backup Config". Select your device type (Cisco, Juniper, Arista, etc.) and tap "Run Backup". The configuration will be captured and saved.

You can also access saved backups from the home screen: tap the ⋯ menu > "Config Manager".

Open Config Manager (⋯ menu from home screen), select the "Diff" tab, choose two backups, and tap "Compare". Changes are highlighted: green for additions, red for deletions. Use the "Differences only" toggle to hide unchanged lines and focus on what changed.

3 saved connections, SSH/Telnet/Serial support, Ping, DNS Lookup, IP Calculator, Port Checker, Airconsole support, command history, and terminal themes.

Everything in Free, plus: unlimited connections, SFTP file transfer with multi-file/folder drag-drop, all 20+ network tools, config backup & diff, uptime monitoring, session recording, SNMP dashboard, bandwidth and interface graphs, command macros, SSH key auth, jump hosts, multiple sessions and tabs, session groups, USB console cable support, quick button templates, reference tools (MACs, IPs, snippets, notes), iCloud sync, end-to-end encrypted Cloud Sync, home screen widgets, and Siri Shortcuts.

iOS / iPadOS / macOS: Settings → your Apple ID → Subscriptions → Konsol Pro → Cancel.

Android: Google Play app → profile icon → Payments & subscriptions → Subscriptions → Konsol Pro → Cancel subscription.

Your Pro features remain active until the end of the current billing period.

In Konsol, go to Settings → Restore Purchases. Make sure you're signed in with the same Apple ID (iOS / Mac) or Google account (Android) you used to subscribe.

Note: an iOS subscription does not unlock Pro on Android (and vice versa) — the App Store and Google Play are independent billing systems. If you want Pro on both ecosystems, you'd need to subscribe in each.

This can happen due to a navigation timing issue. Try tapping again or tapping a different item first. If the issue persists, force-quit the app and reopen it.

Enable "Auto-Reconnect" in Settings. On iOS / iPadOS, also enable Background App Refresh for Konsol in system Settings; on Android, exempt Konsol from battery optimization. Mobile OSes will suspend backgrounded apps after a few minutes either way — keep the app in the foreground for long sessions, or use the Mac app where this isn't a constraint.

Ensure WiFi and/or Bluetooth scanning is enabled in Settings. Your device must be on the same network. Check that Konsol has Local Network permission (iOS / Mac) or Nearby Devices permission (Android).