Support

Contact us

For anything not covered below — feature requests, bug reports, account issues, DMCA takedowns — email us. We're a small team that actually reads everything.

• General support: support@runaboutdigital.com
• DMCA notices: dmca@runaboutdigital.com
• Privacy / data deletion: support@runaboutdigital.com — include your pairing code if applicable

Where do I get audiobook files?

AudiV doesn't sell content — you bring your own. Recommended sources:

• LibriVox — public-domain audiobooks (Tolstoy, Dickens, Sun Tzu, kid classics like Wind in the Willows). Free M4B downloads at librivox.org.
• Libro.fm — DRM-free MP3 zips. Same major-publisher catalog as Audible, supports indie bookstores. libro.fm
• Downpour — most titles are DRM-free MP3 (clearly labeled on each product page). downpour.com
• Internet Archive — public-domain + Creative Commons audiobooks, old radio dramas. archive.org
• Author / publisher direct sales — Tor, Cory Doctorow's site, Bandcamp audio drama. Almost always DRM-free.
• Your own Audible library, converted — tools like OpenAudible decrypt your own Audible purchases into clean M4Bs that import directly. AudiV doesn't ship any DRM-stripping code.

Doesn't work: Apple Books audiobooks (FairPlay-locked), Google Play Books audiobooks (DRM-locked), Spotify, Storytel, Scribd, Hoopla, OverDrive / Libby.

Importing audiobooks

Three paths, depending on where the files live:

1. From Files / iCloud Drive: tap + in the Library tab → Import from Files → pick the file. Multiple files at once is fine.
2. From a desktop computer: use Wi-Fi Transfer (next section).
3. From AirDrop: AirDrop a file from a Mac, choose AudiV from the iOS share sheet.

Supported formats: m4b, m4a, mp3, aac, wav, flac, ogg, opus, caf. M4B is the best format because it carries chapter markers and cover art in a single file.

Wi-Fi Transfer

Wi-Fi Transfer lets you drag audio files from your computer's browser straight onto your phone. Both devices must be on the same Wi-Fi network.

1. Open AudiV → Settings → Wi-Fi Transfer → tap Start Server.
2. The screen shows a URL like http://192.168.x.y:8080/ and a QR code.
3. On your computer, open that URL in any browser (or scan the QR with your phone's camera).
4. Drag audio files onto the page. Each upload imports automatically.
5. Tap Stop Server when you're done. The HTTP server only runs while you're on this screen.

"Safari can't connect to the server" / scanned QR doesn't load:

• Confirm both devices are on the same Wi-Fi network (not 2.4 GHz vs 5 GHz of a router that doesn't bridge them, not a guest network with client isolation).
• The first time you tap Start Server, iOS prompts for "Local Network" permission. If you tapped Don't Allow, go to Settings → AudiV → Local Network and turn it on.
• If your URL starts with 10.x.x.x instead of 192.168.x.x, that's a cellular IP — turn off mobile data temporarily so the app picks the Wi-Fi address.

Family Link (parent ↔ kid sync)

Family Link lets a parent monitor what their kid is listening to and set rules. The setup is account-less — a 6-character code is the whole pairing.

How to set it up

1. On the kid's phone: Settings → Kid Mode → set up a 4-digit PIN. AudiV generates a pairing code; share it with the parent.
2. On the parent's phone: Settings → Parent Dashboard → tap + → enter the code.
3. Done. The dashboard fills in within 2 minutes as the kid's app pushes its first snapshot.

What the parent can do

• See now-playing title, hours-today, hours-week, streak, finished count.
• See a 7-day listening chart and recent sessions.
• Set a bedtime window, a daily-minute cap, day-of-week schedules, allow-only book lists, locked individual books, parent-rename overrides.
• Send a book straight from their library to the kid's phone.
• Engage emergency lockdown (with optional unlock timer).
• Lock individual app features (developer tools, theme switcher, kid-mode-exit, file delete, etc.).

How to undo / unlink

• Parent side: Parent Dashboard → tap a kid → bottom of screen → "Unlink". Removes the kid from your dashboard locally. Doesn't change anything on the kid's device.
• Kid side: Settings → Kid Mode → Pairing Code → Generate New Code. The old code orphans immediately; any parent holding it stops seeing data.

Kid Mode

Kid Mode is a device-local toggle. When on, items flagged "adult only" disappear from the library. When you have a PIN set, the parent-facing UI (Parent Dashboard, etc.) is hidden entirely on this device.

Disabling Kid Mode requires the PIN. The PIN is stored only as a SHA-256 hash; we cannot recover a forgotten PIN. If you lose the PIN, the only path is to uninstall and reinstall AudiV (your audiobook files are kept; bookmarks and parental rules reset).

Troubleshooting

An import doesn't appear in the library

• Check the format. AudiV supports m4b, m4a, mp3, aac, wav, flac, ogg, opus, caf. aax (Audible) does not import — convert to M4B first.
• The file may be DRM-locked. AudiV refuses DRM-locked files and shows them as "missing" in the library.
• iCloud "optimize storage" can mark a file as available-but-not-on-device. Open the file once in Files first to download it locally before importing.

Playback skips or stutters

• Try toggling Smart Speed off (Settings → Playback). Smart Speed scans for silences on first play; very long files can hitch during the scan.
• Force-quit AudiV and re-open. iOS sometimes throttles the audio session when other apps are competing for hardware.

The Parent Dashboard says "Waiting for first sync…"

• The kid app must be open at least once after pairing for the first publish to fire. After that it auto-publishes every 2 minutes while the app is foregrounded.
• The free-tier Cloudflare Worker has eventual-consistency across regions — if the parent and kid are on opposite sides of the planet, allow up to 60 seconds for the first sync.

Apple Watch / CarPlay isn't showing

• Apple Watch: install the AudiV companion from your Watch app. Library + position sync over WCSession on demand.
• CarPlay: AudiV registers as a media app automatically. If your car shows the icon but it's grey, the app needs to be running in the background — start playback once on the phone, then unplug.

Your data & deletion

To delete your data:

• On-device: Settings → "Reset" or just uninstall AudiV. Removes audiobooks, library, history, settings, Kid Mode PIN.
• Cloud (Family Link): regenerate the pairing code on the kid device — old records orphan and auto-expire within 7 days.
• Manual cloud wipe: email us at support@runaboutdigital.com with the pairing code; we'll purge from KV within 24 hours.

See our full Privacy Policy for the complete data inventory and retention table.